• Could I input customer responses on my own?
• Is there a way for me to gather the raw data, or even better export it
  into a database or spreadsheet application?
  

Phone orders may be placed 24 hours a day, 7 days a week. To place a phone order:

1. Have your credit card and email address available.
   
2. Call toll free from the US or Canada by dialing: 1-877-353-7297
   or call Internationally by dialing: 1-952-646-5331
   
3. Request Web Questionnaire, Product ID: 12952-6.
   

After you have placed the order, an order confirmation email will be sent that will include instructions on how to download the software.

To place an order and pay by check or money order:

1. Click the following URL:Order online
2. On the Web Questionnaire page, Click the "Order Now" Button.
   
3. On the "Purchase Details" page, select "Check/Money Order" from the drop down list.
   
4. On the "Order Summary Page," Click the "Place Your Order" Button.
   

On the page that follows payment instructions will be presented to you. You will need to send a check or money order to the address listed on the final page. The software will not be available for download until funds have been received.

To place an order and pay by bank or wire transfer.

1. Visit the following URL: Order Online.
   
2. On the Web Questionnaire page, Click the "Order Now" Button.
   
3. On the "Purchase Details" page, select "Bank/Wire Transfer" from the drop down list.
   
4. On the "Order Summary Page", Click the "Place Your Order" Button.
   
   On the page that follows payment instructions will be presented to you. An invoice will be sent to you via post in the next 5-6 business days. Simply fill out the pertinent information at your bank. Upon receipt of funds an email will be sent to you as confirmation of your purchase.
   
   For Bank/Wire Transfer and Giro customers: The invoice sent to you via post will be the same. At that time you may use either method for payment.

You will still be able to view/edit questionnaire, receive replies. However, you could not send invitation emails or publish questionnaires.

• The Enterprise version provides additional Multiple page capability and
  it could insert/edit the replies in the Data View. This allows you to do phone or paper surveys.
  
• You could also refer to the feature section here: http://www.compressweb.com/index.php?module=pagemaster&PAGE_user_op=view_page&PAGE_id=31

There are no additional costs for you to use WQ.

Yes, you could buy the Professional version and later upgrade to the Enterprise versions. However, you have to pay the price difference between the versions.

• You don't have to click "Register Here" if you have already got a license. Instead, you have to click on the "OK" button after you enter the license key in the Registration tab.
  
• If WQ displays "invalid license key", the key is not valid. Otherwise, if WQ does not show any message, it means the key is accepted.
  
• By the way, it is better that you download and install our latest program in the following link:
  http://www.compressweb.com/download/wq40setup.exe
  

• Please enter the license in the Key field of the Registration tab, and click OK button to validate.
  
• If the key is incorrect, WQ will notify you "Invalid license key". Otherwise, the key is validated and all features are unlocked.
  

1. Please give us the values of your UserName & SerialNo.
   You could find these settings from WQ Menu, Tools=>Options, Registration tab.
   
2. Please also give us the version that you are using.
   You could find this from WQ Menu, Help=>About.
   Look for "Web Questionnaire Version" with a number following it.
   

1. Use the username/password to logon to Compressweb. This is included in the purchasing email you got after you made the payment.
   Logon URL:
   http://www.compressweb.com/index.php?module=users&norm_user_op=signup
   
2. After logon, use the following URL to re-host. Enter your new disk serial No to generate a new license key.
   http://www.compressweb.com/index.php?module=kcart&KCART_user_op=manageLicenses
   

• When creating a new question, Select Comment=>Label. Then input your comment.
  

• After the questionnaire was sent, it will be copied to the reply directory and you are not able to modify the questionnaire in the reply directory.
  Otherwise, the replies may not match the questionnaire edited.
  

You could redirect the message to your own URL.
You will need to:

1. Compose a HTML with the intended message first, and copy the files to your web server.
   
2. Double click on the top-most node of the Tree windows in WQ. The questionnaire property dialog will appear.
   
3. Fill in the URL in the "Redirect url" field.
   
4. Send the questionnaire out and submit the questionnaire.
   
5. The URL will be displayed instead of the default message.
   

• You may need to resize the image to make it smaller.
  You could use image tools like Acdsee for this purpose, or there is free service over the Web like the following:
  http://www.resize2mail.com/ , which allows you to upload image, files and resize the image for you.
  

The steps to configure SMTP for gmail if you get a gmail account:

1. Download our latest version here:
   http://www.compressweb.com/download/wq40setup.exe
   
2. In the Settings for Outgoing Mails, select "Use SMTP Server".
   Enter "smtp.gmail.com" as the Server.
   Enter 465 as the Server Port.
   Check on the "Server Needs Authentication".
   Enter you Account/Password in gmail.
   Check on the "This server requires a secure connection."
   
3. For incoming emails, please disable the "Enable POP3 access".
   WQ Menu, Tools=>Options, Mail Settings/Incoming Mails.
   
4. Make sure that "Enable Outlook Add-in" is checked.
   From WQ Menu, Tools=>Options, Mail Settings/Mail Add-in settings.
   
5. Configure your Outlook to retrieve the replies in your gmail accounts.
   You need to add an account in Outlook that could receive emails from your gmail.
   Upon receiving replies in Outlook, our Outlook add-in will copy the replies to WQ.
   
   

• It could be that your SMTP server requires authentication to send out emails.
  
• You may need to check the "Server Needs Authentication" and fill out the
  user name & password.
  
• You could find this setting from WQ Menu, Tools=>Options, Outgoing mails.
  

There are two possibilities:

1. Please check if the endtime of your questionnaire has expired.
   From WQ Survey View, Select the questionnaire, check if the "End Time" expires.
   If yes, please extend it again.
   From WQ Survey View, Survey=>Extend Endtime.
   
2. Do you turn off "Allow Duplicate" option?
   You could check this from WQ Survey View, Survey=>Extend Endtime.
   If "Allow Duplicate Replies" is unchecked, then each email address is not allowed to have more than one reply. Otherwise, it will be dropped.
   You could turn this off to get the additional replies from the same email address.
   

Please try the following steps and see if it works.

• Open Outlook
  
• Select the Tools menu
  
• Click on Options.
  
• Click on Other.
  
• Click On Advanced Options.
  
• Click On Addin-Manager.
  
• If “Email Questionnaire Outlook Add-in” is not checked, check the box and restart Outlook
  

If this does not work, please try the following method again:

• On the Outlook menu, Help=>About.
  
• Check if there is a "Disabled Items". If there is, click “Disabled Items”.
  
• See if "Email Questionnaire add-in" appears .
  
• Select the add-in and click Enable.
  

For Outlook 2007 users, please try the following steps

• Open Outlook
  
• Select the Tools menu
  
• Click on Trust Center.
  
• Click on Add-ins.
  
• At Manage combo box, choose "Exchange Client Extension" then click Go.
  
• If "Email Questionnaire" is not checked, check the box and restart Outlook 2007.
  

• In the Survey View, you could see the individual reply of the
  questionnaire.
  
• You could also export the questionnaire result to Excel.
  From WQ Survey View, Survey=>Export=>Excel.